Frequently Asked Questions
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SHOPPING INFORMATION
Can I view all the products and their prices on the main screen of your website?
To effortlessly explore our extensive range of products and access their related details, simply click the 'Shop All' tab located in the top right corner. This convenient feature allows you to browse a wide variety of offerings, all on a single page.
What happens if the lingerie item I want is listed as "Sold Out" or "Out of Stock" on the website?
Yes, we do restock items that are marked as 'out of stock.' However, please note that there is no fixed timeframe for restocking. If you have a specific item in mind that you'd like to purchase, please feel free to email us with your request at info@labellust.in, and we'll do our best to procure it for you. Your satisfaction is important to us, and we'll make every effort to ensure you can get the items you desire.
How long do I have to return an order?
Thank you for reaching out regarding our return policy. To initiate a return, please get in touch with us directly through our customer support channels. Returns are accepted within a strict window of 7 days from the date of delivery. Please note that only completely unused products are eligible for returns. Our team will guide you through the process and ensure your return is handled smoothly. We appreciate your understanding and look forward to assisting you with your return.
How should I care for and clean my lingerie to maintain its quality?
To ensure the longevity and beauty of your lingerie, please follow these washing instructions and handling tips
- Wash on delicate cycle in lingerie mesh wash bag.
• For best results, we recommend that you hand wash with like colors.
• Line-dry or lay flat to dry.
• Do not iron or bleach.
UNDERWEAR
- Hand wash and line-dry for best results.
• Do not iron or bleach.
DELICATES
- Do not put any silk, lace or embroidered items in the washing machine or dryer.
• We recommend that you dry clean or hand wash all delicate items.
• Air dry for best care.
Will I receive the same product that I see in the picture?
Certainly! At Label Lust, we're committed to delivering the same irresistible product you see in our pictures. While there may be slight variations due to screen settings and lighting, we take pride in offering high-quality, comfortable, and durable lingerie that lives up to your expectations. If you ever have questions, our customer support team is here to help. Your satisfaction is our priority. Thank you for choosing Label Lust for your lingerie needs.
PAYMENT INFORMATION
What payment methods are accepted on your website?
We accept prepaid payment via UPI, Credit Card, Debit Card, Cash Card, Internet Banking & Mobile Wallets. All of these payment methods are SSL secure and powered by BHIM UPI, Razor Pay
In the unlikely event if we are unable to deliver any items in your order, be assured that you will not be charged for that item if in case the amount paid for the item will be refunded to the respective payment mode of online payments. We are committed to delivering your order accurately, in good condition, and always on time.
Can I be reimbursed through the original payment method?
Absolutely! Refunds will be processed in accordance with our returns and refunds policy, and they will be credited back to the original payment method you used for your purchase. Please note that the refund process typically takes between 7 to 10 business days to complete.
ORDERS AND RETURNS
What is the estimated delivery time for my order?
Shipping & Delivery Guidelines
We provide free, one-way ground shipping on orders of ₹1,999 or more. Please allow 1-3 business days for your order to be processed. We ship your orders within 2-4 working days of order placement. You can expect your order to be delivered to you in 5-7 working days in major cities and 6-9 days for other location, in some extreme locations delivery time may be longer kindly contact customer care for knowing delivery time for such locations.
Within 48 hours of placing your order, we'll email you the Tracking Code, enabling you to monitor your delivery every step of the way.
Once your order is dispatched for delivery, you can conveniently track its progress online.
For the secure delivery of your product, we exclusively partner with reputable and reliable courier services.
In the unlikely event if we are unable to deliver any items in your order, be assured that you will not be charged for that item if in case the amount paid for the item will be refunded to the respective payment mode of online payments. We are committed to delivering your order accurately, in good condition, and always on time.
Please refer to the chart below for additional expedited shipping information:
|
SHIPPING ITEM |
DELIVERY TIME |
SHIPPING CHARGE |
|---|---|---|
|
Order under ₹1,999 |
5-7 business days to the cities |
₹199 |
|
Order of ₹1,999 or above |
5-7 business days to the cities |
FREE |
What can I expect in terms of delivery time for standard and expedited shipping?
DELIVERY TIME:
5-7 business days to the cities
7-10 business days to the tier 2 cities
12-15 business days to other locations
How can I return an item?
Thank you for reaching out regarding our return policy. To initiate a return, please get in touch with us directly through our customer support channels. Returns are accepted within a strict window of 7 days from the date of delivery. Please note that only completely unused products are eligible for returns. Our team will guide you through the process and ensure your return is handled smoothly. We appreciate your understanding and look forward to assisting you with your return.
How does your brand ensure the privacy of my order and personal information?
We value your privacy. We do not sell, rent or loan any identifiable information (including e-mail address, phone number, etc.) regarding our customers to anybody. We will not solicit you by phone or mail. Any information you provide us with will be used responsibly, is held with the utmost care and security, and will not be used in ways to which you have not consented.
How can I find the right size for the lingerie I want to purchase?
We provide a comprehensive sizing experience for most of our products, with each item accompanied by a dedicated size guide image, readily available alongside the product images. This ensures you can make informed decisions about the perfect fit for your purchase.
View the Bras & Lingerie Size Guide here
How can I track my order once it's placed?
Within 48 hours of placing your order, we'll email you the Tracking Code, enabling you to monitor your delivery every step of the way.
Once your order is dispatched for delivery, you can conveniently track its progress online.
For the secure delivery of your product, we exclusively partner with reputable and reliable courier services.
What are the delivery options available for my location?
We provide free, one-way ground shipping on orders of ₹1,999 or more. Please allow 1-3 business days for your order to be processed. We ship your orders within 2-4 working days of order placement. You can expect your order to be delivered to you in 5-7 working days in major cities and 6-9 days for other location, In some Extreme locations delivery time may be longer kindly contact customer care for knowing delivery time for such locations.
Within 48 hours of placing your order, we'll email you the Tracking Code, enabling you to monitor your delivery every step of the way.
Once your order is dispatched for delivery, you can conveniently track its progress online.
For the secure delivery of your product, we exclusively partner with reputable and reliable courier services.
In the unlikely event if we are unable to deliver any items in your order, be assured that you will not be charged for that item if in case the amount paid for the item will be refunded to the respective payment mode of online payments. We are committed to delivering your order accurately, in good condition, and always on time.
